Notes from the team.
Going to the Dentist: The “COVID-19” Norm
If you’re anything like me, you absolutely LOVE the feeling of clean teeth after you’ve been to the dentist. Sure, I follow the recommended brushing and flossing rules they say to follow, but nothing compares to the cleanliness of freshly clean and polished teeth. A handful of de
Real Estate Agents: Want Personal Connections with Web Visitors? Stop Treating Them Like Cattle
Many real estate agencies hold two simultaneous thoughts in their heads: “I want more traffic, more leads, and a website real estate agencies hold two simultaneous thoughts in their heads: “I want more traffic, more leads, and a website…
65 Live Chat Statistics That Prove Live Chat Will Benefit Your Business's CX [Infographics]
HelpSquad provides 24/7 live chat outsourcing for businesses of all sizes. Our team of trained, multilingual agents engage visitors in real time, qualify leads, and deliver support that feels human. If recent history has taught us anything, it’s that people should know all of the
Set Up a Live Chat Service and Go Home at 5 o'Clock
Mike Figliuolo, the founder of Thought Leaders, was a tough guy. A former US army platoon leader. An entrepreneur. A certified Master Fitness Trainer. Not exactly the type of person you would expect to have a heart attack at 43. Despite all his accomplishments, Figliuolo learned
15 Tools To Run a Business Without Touching People
Who would have thought that physical contact between humans would become a major obstacle to running a business. Yet, this is the reality in 2020. The dangers of COVID-19 changed the way people live, work, and do business. Perhaps not just for the time being, but for the long run
Bucks County Businesses Helping to Fight COVID-19
When COVID-19 struck and the government issued a mandatory quarantine, no one could have predicted or prepared for the financial and economic consequences. It’s been almost two months since then, and businesses are still closed or struggling to stay open. HelpSquad, along with ou
The CX of Event Planning During the Coronavirus
Concert tickets are expensive, and the price of music festival passes can be downright offensive. Not to mention, all the planning and spending that comes along with attending a multi-day event - transportation, accommodations, and time off from work. It’s a hassle and a big inve
Ruby Live Chat vs HelpSquad: Choosing Live Chat Agents
Who are we? Customers! What do we want? Answers! When do we want them? Now! While there may not be an actual customer rally, that's the gist of it. Customers today are not a patient folk, especially when it comes to online interactions. Studies show that a website only has about
6 Out-of-the Box Ideas For Small Business Reopening
Small business reopening has been on everyone’s mind as the United States nears the second month of the COVID-19 quarantine. With some states lifting restrictions and others preparing to do so in the near future, small business owners everywhere ponder on reopenings. Safety of op
How to Save Your Travel Agency in the Age of the Coronavirus [Infographic]
Who wouldn’t love to get away right now? Hell...at this point, who wouldn’t love to simply get out of the house? Sadly, it appears many Americans will be forced to remain housebound for the foreseeable future. As of Tuesday, May 5th, 65% of America's population, roughly 214 milli
How COVID-19 is Changing Health Insurance
Lowen Anders loved her job. For six years, Lowen worked as a freelance contractor for an architecture firm that valued sustainability and the overall health of the environment. As part of her contract, the firm offered her a comfortable salary and health benefits. Because offerin
The 9 Steps of How to Interview and Hire Remotely
From online interviews to working from home from the start. This is what employers need to know. Even under traditional circumstances, interviewing and hiring can be a rigorous process. But, in an increasingly digital world, many management teams have decided to go virtual. Unfor
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