01
Centralised contact center.
Single phone number or per-office routing, either way staffed by a dedicated DSO team. New-patient scheduling, emergency triage, insurance questions, financial calls - all handled consistently.
Dental service organizations
Centralised support for dental service organizations.
HelpSquad Health helps DSOs run centralised contact centers, standardised insurance verification, and scaled back-office operations across every office. HIPAA-compliant, trained on your DSO-standard PMS and SOPs, and built to absorb new practices without a new hire spree.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and E-commerce Call Centers
Why HelpSquad for DSOs
One squad. Every office.
Four pressure points we hear in every DSO discovery call. HelpSquad was built for multi-office dental operations - centralised service quality without flattening per-office character.
01
Centralised support that scales.
One VA team, every location. A centralised contact center for a DSO gives every practice the same patient experience - without every office staffing a full front desk.
02
New-office ramp without new hires.
Add a practice, add a VA slot - not a full front-desk crew. Go live the week the transition closes, with training on your DSO-standard SOPs from day one.
03
Cost-effective back office at scale.
Managed Virtual Medical Assistants from $11-12/hr patient-facing and $8-10/hr back-office. A fraction of the cost of hiring per-office - no benefits, seat licensing, or HR overhead.
04
Standardised revenue cycle.
Insurance verification, billing, and AR follow-up executed the same way across every office. Consistent metrics, consistent A/R, consistent collections.
HIPAA-compliant, at DSO scale
Compliance at every office, every shift.
HIPAA at DSO scale means the right controls at every office, not one check-the-box audit per year. Our VAs are trained and credentialed before they touch any patient record.
- BAA signed at the company level - covers every VA, every office.
- Encrypted channels, single-user authenticated logins, no PHI leaks.
- Per-VA training records, per-office access logs, per-DSO compliance reporting.
- Continuous HIPAA training and compliance audits on every engagement.
DSO PMS integration
Trained on your DSO-standard PMS.
DSOs standardise PMS where they can and live with mixed environments where they must. Our VAs work directly inside your existing systems - any mix, any office.
- Centralised scheduling - per-office templates, DSO-wide rules, consolidated reporting.
- Standardised insurance verification - same SOP, same 24-48 hour lead time, every office.
- Standardised claims & AR - same coding standards, same denial playbook, same aging cadence.
Dentrix AscendDenticonEaglesoftOpen DentalCurve DentalCarestreamDentrixPractice-WebClearDentSoftDent+ mixed environments
How we support DSOs
Six ways we show up.
Six concrete lanes of support. Roll out one DSO-wide, or layer per-office as acquisitions close.
02
New-practice onboarding.
When a DSO adds a practice, we spin up a matching VA footprint in ~2 weeks. Training on your DSO-standard SOPs, PMS, and brand voice included.
03
Insurance verification across offices.
Centralised verification team running 24-48 hours ahead of every appointment, every office. Pre-auths submitted cleanly so treatment coordinators are ready on day one.
04
Recall, reactivation & treatment coordination.
DSO-wide recall campaigns, lapsed-patient reactivation, and treatment coordinator follow-up. One workflow, every office, consistent case acceptance rates.
05
Centralised billing, claims & AR.
Standardised CDT coding, claims submission, denial follow-up, and aging AR work. 87% first-appeal success rate and consistent A/R aging across the portfolio.
06
Google reviews & local SEO by office.
Reviews managed per location, local SEO tuned by ZIP. DSO-level reporting with per-office accountability.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
Services at a glance
Everything a DSO actually needs.
Six service categories. Mix and match per office, per region, or DSO-wide.
01
Centralised Virtual Assistants
Dedicated DSO team of HIPAA-trained VAs. Trained on your DSO-standard workflows, PMS, and brand voice. Scale per practice, not per project.
02
DSO Contact Center
24/7 coverage across every location. Multi-language, HIPAA-compliant, real-time reporting with per-office breakdowns. Custom routing rules per office or group.
03
Managed Back-Office BPO
Fully managed back-office for DSOs of any size. Insurance verification, billing, AR, HR support, and more. Consolidated reporting, per-office accountability.
04
Dental Billing & Insurance
CDT coding, claims submission, denial follow-up, and secondary-insurance chase - standardised across every office. Clearer metrics, cleaner collections.
05
Live Chat Support
24/7 HIPAA-compliant chat across every location. Integrated with your PMS, online scheduler, and central patient portal.
06
Marketing & Reputation Management
Local SEO, Google Business Profile management, and review campaigns at per-office level - with DSO-wide reporting and consistency.
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
Ready to scale your DSO?
Grow the portfolio. Hold the standard.
DSOs succeed when every practice runs like the best practice. HelpSquad Health runs centralised support, standardised revenue cycle, and consistent patient experience across every office - so your ops team can focus on the next acquisition instead of the last backlog.
Book a consultation and we'll scope a squad for the offices that are generating the biggest AR or coverage headaches today.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
What does a DSO typically outsource first?
Insurance verification and centralised contact-center overflow. Both are high-volume and directly tied to per-office production. Billing and AR follow-up usually come next once insurance verification is stable.
How quickly can you staff a new DSO practice?
About two weeks from discovery call to go-live for an added practice. For DSO-wide rollouts, we ramp in waves: central contact center first, then per-office coverage, then back-office functions.
Are your VAs HIPAA-compliant across every office?
Yes. BAA at the company level covers every VA across the DSO footprint. Secure virtual desktop for every PMS session, no copy / paste / download of PHI, continuous training.
Which dental PMS systems do you support for DSOs?
Dentrix Ascend, Denticon, Eaglesoft, Open Dental, Curve Dental, Carestream, Practice-Web, ClearDent, SoftDent. DSOs with multiple PMS systems can be supported with per-office playbooks.
How much does VA coverage cost across a DSO?
$11-12/hour for patient-facing roles and $8-10/hour for back-office work. Team-based pricing for DSO-wide engagements available. See full pricing →
Can you run a central contact center for the whole DSO?
Yes. Single shared-services phone number, or per-office routing with a centralised team behind it. Includes reporting at DSO level and per-office level.
What about DSO acquisitions and transitions?
We have a transition playbook: centralised coverage while the acquired practice still runs its own PMS, then gradual standardisation as your DSO systems take over. No go-live gap.
Do you support standardised revenue cycle management?
Yes. Standard CDT coding practices, claims workflows, denial-appeal templates, and AR aging cadence across every office. 87% first-appeal success rate.
Can you handle DSO-wide marketing and reputation?
Yes. Per-office local SEO and Google Business Profile management with DSO-wide reporting. Review campaigns run by office with consolidated brand reporting.
What about compliance reporting?
HIPAA, training completions, and access logs per VA per office. Reports available on your cadence - monthly, quarterly, or DSO-board cadence.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Ready to scale your DSO?
Let's build the squad your DSO needs.
A 30-minute call. We'll listen to your portfolio, scope a pilot office, and tell you honestly if we are a fit.
877-775-3667 · info@helpsquad.com · Hatboro, PA