Built for the way your business actually runs.
HelpSquad started in live chat and grew into a full managed services BPO. Healthcare is our deepest bench - and the reason HelpSquad Health exists - but we still run dedicated support teams for every industry that needs dependable humans at scale.
Healthcare is our deepest bench.
HIPAA-compliant Managed Virtual Medical Assistants, call center teams, and end-to-end revenue cycle. BAA signed at the company level, trained on every major EHR.
Healthcare solutions
Start here for the full healthcare picture: Virtual Medical Assistants, call center teams, billing, specialties, practice-type playbooks, and compliance posture.
Virtual Medical Assistants
Dedicated patient-facing and back-office VAs trained on your EHR and SOPs. $11-12/hr patient-facing, $8-10/hr back-office. Live in ~2 weeks.
Healthcare BPO
Front desk, scheduling, insurance verification, prior auth, billing, patient outreach - one managed partner, BAA at the company level.
Healthcare Call Center Teams
Specialty-trained agents for patient calls, emergency triage, referral management, and provider-to-provider transfers. Multi-language, auditable, BAA covered.
Medical Billing & Claims
Specialty-specific coding (CPT, HCPCS, ICD-10, CDT, UB-04), claims submission, denial management, aged AR, and patient-responsibility collection.
Beyond healthcare, built on the same managed model.
Customer service, call center, live chat, virtual assistants, white-label BPO, and more - for e-commerce, SaaS, home services, real estate, and every industry that needs dependable humans at scale.
Customer Service Outsourcing
Chat, voice, email, and SMS handled by dedicated agents trained on your tools and tone. Scales up during peak seasons without hiring.
BPO Services
Front office, back office, and the glue between them. Managed by US operators, staffed from our global hubs. Cross-industry reach.
Call Center Outsourcing
Trained phone agents for support, scheduling, triage, and qualified lead capture. HIPAA-aware for healthcare clients.
Live Chat Outsourcing
Agents staffed around the clock who learn your product, answer real questions, and escalate at the right moment. Powered by LiveHelpNow.
Virtual Assistants
Single virtual assistants or full teams trained on your workflows. Admin, research, outreach, and operations support. From $8/hour, US-managed.
Virtual Receptionists
A real person who knows your business takes every call, books every appointment, and follows your escalation rules.
Part-Time Receptionists
Need just morning shifts, lunch hours, or after-hours overflow? Start with hourly commitments that fit your actual call volume.
P2P Campaigns
SMS and voice campaigns for outreach, reminders, reactivation, and patient recall. Compliant, human, never spammy.
Knowledge Base Management
We build and maintain the help center, SOPs, and agent scripts. When your product changes, the docs change - and so do the agent responses.
White-Label BPO
Deliver customer support under your own name. We staff, train, and manage; you keep the client relationship. Popular with agencies and platforms.
One call is faster than reading 11 pages.
A 30-minute consultation. We'll map the right service to the work you're trying to offload.