HelpSquad Health helps home care, home health, and hospice agencies run intake, scheduling, caregiver coordination, and billing without overloading the office. HIPAA-compliant, trained on home care EMRs, and embedded in your workflow - not outsourced at arm's length.
Four pressure points we hear in every home care discovery call. A HelpSquad engagement starts by mapping the work you want off your office staff's plate.
Intake coordination, scheduling, and documentation can swallow a whole shift. Our HIPAA-compliant VAs run the admin loop so your nurses, aides, and coordinators can stay focused on the patients in their homes.
Families want updates. Referrers want confirmations. 24/7 call center and live chat coverage means no inquiry - clinical or logistical - sits in a queue overnight. Google review replies and local SEO keep your reputation intact.
Professional administrative support at a fraction of the cost of a full in-house back office. Managed Virtual Medical Assistants from $11-12/hr patient-facing and $8-10/hr back-office - no benefits, office space, or HR drag.
Wellness check-ins, visit confirmations, follow-up calls, and caregiver coordination. AI-assisted workflows for routine outreach, human VAs for the conversations that matter most.
Home care touches some of the most sensitive PHI in the system - medications, diagnoses, family contacts, visit histories. HIPAA compliance is built into how our team works before they touch a record.
Home care agencies run on specialised platforms. Our VAs work directly inside your existing systems - no swap, no rebuild, no disruption. Documented onboarding captures your specific intake flow, visit board, and authorization rules so the handoff is seamless.
Six concrete lanes of support. Start with one; we'll expand as the engagement earns its keep.
New-referral workflow from first phone call through start-of-care: insurance verification, authorization, scheduling the initial assessment, and uploading everything into the EMR. Weekend and after-hours intake handled.
Complex schedules, last-minute call-outs, and EVV compliance. VAs manage the visit board, confirm caregivers, and notify families of changes before the gap becomes a complaint.
Phone, chat, SMS, and email coverage for families calling about schedule changes, care plan questions, or billing. Trained in empathetic, elderly-friendly conversation - not just ticket routing.
Chase physician orders, track signatures, and keep charts current inside WellSky, AlayaCare, or MatrixCare. Documentation that holds up in survey.
Insurance verification, prior authorizations, claims submission, EOB posting, denials management. 87% first-appeal success rate on denials and cleaner AR aging within the first quarter.
Google Business Profile management, review responses, and local SEO so referral sources and families find you first. Social media and marketing support available for agencies investing in growth.
Six service categories. Mix and match the ones that fit your agency today. Scale into the rest as you grow.
Pre-qualified, HIPAA-trained VAs dedicated to your agency. Trained on home care operations, EVV workflows, and your specific EMR. Philippines for family-facing roles, India for back-office work.
24/7 coverage for family calls, intake, and caregiver support lines. Multi-language support, accent-sensitive communication, HIPAA-compliant workflows, and real-time reporting.
Fully managed back-office and intake operations. Custom solutions for single agencies, multi-branch home care groups, and hospice organizations. Scalable, cost-effective, HIPAA-compliant.
Accurate coding, claims submission, authorization management, and denial appeals. Integrated with your billing systems and clearinghouses. Faster reimbursements, fewer write-offs.
24/7 HIPAA-compliant chat for family inquiries, referral intake, and caregiver applications. Integrated with your scheduling tools, CRM, and EMR.
Local SEO, Google review management, and social media support to build your referral pipeline. Reactivation campaigns for lapsed families and caregiver recruitment outreach.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
In-home care runs on seamless coordination, clear communication, and efficient administration. HelpSquad Health streamlines intake, caregiver scheduling, and family engagement so your clinical team can focus on exceptional care in the home.
Book a consultation and we'll scope a squad for the parts of your office that are stretched thinnest - no long-term contract, no pre-packaged playbook.
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
They handle all of our live support 24x7x365. Awesome customer service.
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
It's like having someone there 24/7 to answer questions.
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Good communication between company and customer.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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A 30-minute call. We'll listen to the work, scope the role, and tell you honestly if we are a fit.