BPO that behaves like an extension of your team.
HelpSquad is an end-to-end managed BPO partner for healthcare, e-commerce, SaaS, home services, and every industry that needs dependable humans at scale. US-managed from Hatboro, PA. Founded 2015. Top 15 Clutch Global BPO.
Managed. Not outsourced. Embedded.
Four pillars that separate a HelpSquad BPO engagement from a staffing marketplace or a handoff-and-hope arrangement.
Full-stack back office and front office.
Customer service, scheduling, lead capture, data entry, billing, and outreach - managed end-to-end. One partner, not five vendors and a freelancer.
Managed. Not outsourced. Embedded.
US-based account management. Dedicated agents trained on your SOPs, tools, and voice. Weekly QA, monthly performance reviews, and a real escalation path when anything is off.
Compliance where it matters.
HIPAA + BAA for healthcare. PCI DSS for payments. SOC 2 controls for data handling. Encrypted channels, auditable access logs, and incident-response playbooks.
US-managed, globally staffed.
Account leadership based in Hatboro, PA. Agents across the Philippines, India, South Africa, and Eastern Europe - matched to your work type, language needs, and budget.
Proprietary infrastructure keeps the phones answered.
Recognized for elite service and verified client outcomes.
USA, Philippines, South Africa, and Eastern Europe.
Founder-operated since 2015. US-managed from Hatboro, PA.
Healthcare is our deepest bench. We also serve every industry that needs dependable humans at scale.
Vertical-specific playbooks, compliance posture, and agent training for each industry.
Healthcare
Managed Virtual Medical Assistants, call centers, medical billing, prior auth, and patient outreach. HIPAA-compliant and trained on every major EHR.
Learn more →E-commerce
Order support, returns and refunds, customer service, chat coverage, and seasonal surge staffing. Integrated with Shopify, Zendesk, Gorgias, and more.
Learn more →SaaS & Technology
24/7 tier-one support, after-hours triage, onboarding assistance, and knowledge-base management. Integrated with Intercom, Zendesk, Freshdesk, and more.
Learn more →Home services
Lead capture, appointment setting, dispatch support, and after-hours coverage. Integrated with ServiceTitan, Housecall Pro, Jobber, and more.
Learn more →Real estate
Lead qualification, showing coordination, listing management, and after-hours answer service. Integrated with major CRM platforms.
Learn more →Legal & professional services
Qualified lead capture, intake, client communication, and back-office administrative work. Compliant with practice-specific requirements.
Learn more →Financial services
Customer service, account management, payment processing support, and compliance-sensitive workflows. PCI DSS and SOC 2 aware.
Learn more →Education
Student support, enrollment inquiries, financial-aid intake, and administrative overflow. Compliant with FERPA and institution-specific rules.
Learn more →
Lawrenceville, NJ
Client since 2016
Full-stack BPO services. Mix and match.
Eight core service categories. Most engagements start with one service and expand as the engagement earns its keep.
Customer Service Outsourcing
Multichannel support: chat, voice, email, SMS. Agents trained on your tools, tone, and escalation rules.
Learn more →Call Center Outsourcing
24/7 inbound and outbound call coverage. Scheduling, triage, qualified lead capture, and after-hours overflow.
Learn more →Live Chat Outsourcing
24/7 managed live chat on your website. Agents who learn your product, answer real questions, escalate at the right moment.
Learn more →Virtual Assistants
Dedicated remote assistants for admin, research, outreach, and operations. Single VA or full teams.
Learn more →Virtual Receptionists
Professional receptionists answering your phones. A real person who knows your business takes every call.
Learn more →P2P Campaigns
Peer-to-peer outbound messaging at scale. Outreach, reminders, reactivation - compliant, human, never spammy.
Learn more →Knowledge Base Management
Build and maintain the help center, SOPs, and agent scripts. Keep documentation alive, not archived.
Learn more →White-Label BPO
Our teams, your brand. Deliver support under your own name. Popular with agencies and platforms.
Learn more →Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
That's it. That's the whole range.
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
What clients say about working with us.
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
They handle all of our live support 24x7x365. Awesome customer service.
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
It's like having someone there 24/7 to answer questions.
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Good communication between company and customer.
Answers before you ask.
What is BPO (Business Process Outsourcing)?
How is HelpSquad BPO different from a traditional BPO?
Which industries do you serve?
How much does BPO cost?
How quickly can you stand up a team?
Where are your agents based?
Do you offer white-label BPO services?
What compliance frameworks do you support?
Can I start small and scale?
Do you sign a BAA?
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Let's build the squad your operation needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.