Always on. Always trustworthy.
Affordable virtual receptionist services trusted by 10,000+ businesses. Professionally trained agents who answer your customers' questions, book appointments, reference order history, and resolve issues across phone, chat, email, and any channel you use.
Four reasons clients keep their squad.
Extension of your brand.
Not tier-1 triage. Our receptionists know your order history, appointment flow, tools, and escalation rules. Your customers feel one team.
Rigorously screened and trained.
Receptionists pass speech clarity, grammar, spelling, and typing assessments before the interview. You pick from voice evaluations that match your brand tone.
Affordable at any scale.
A dedicated virtual receptionist is typically 50% cheaper (or more) than a full-time in-office hire. Start with one; scale into a full team without the office overhead.
Proprietary tech built in.
Our contact-center software is built in-house - optimised for live receptionist work and integrated with Zendesk, Salesforce, HubSpot, and your EHR or PMS.
Your tools. Our team. Zero friction.
Trained on helpdesks, CRMs, EHRs, and productivity tools you already use. Custom setup? We train the team on it.
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
That's it. That's the whole range.
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
What clients say about working with us.
Having a real person in the live chat is what we were looking for. HelpSquad has provided us with a good business model and support over the past 3 years.
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
Within the first 3 months we expanded our hours of active guest communication by about 25% and achieved record quality-control scores, while delivering approximately 33% labor cost savings.
They handle all of our live support 24x7x365. Awesome customer service.
They are a professional team who has always proven themselves trustworthy and beneficial to our support staff.
It's like having someone there 24/7 to answer questions and provide information to customers. Great company, exceptional service, and reasonable prices.
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Good communication between company and customer.
Answers before you ask.
What is a virtual receptionist?
A professionally trained remote agent who manages your business communications - incoming calls, appointments, customer support - exactly like an in-office employee. Same quality, lower cost, extended hours.
How do HelpSquad's virtual receptionists work with my team?
They function as a direct extension of your brand. Our agents are trained on your specific workflows, software, and brand voice to handle inquiries across phone, email, and live chat. Your internal team focuses on complex work; receptionists handle the front line consistently.
What industries does HelpSquad serve?
Legal, home services, finance, healthcare, e-commerce, real estate, and more. Our receptionists are trained on your vertical, so service feels native to your business.
What tasks does a virtual receptionist perform?
24/7 phone / chat / email / social media support, appointment scheduling and meeting coordination, order processing, lead qualification and follow-ups, technical troubleshooting, and CRM + business tool integrations.
Can receptionists be trained on my specific processes?
Yes. We document your systems, scripts, and escalation paths during onboarding. Continuous coaching and QA keep receptionists aligned as your business evolves.
How much does a virtual receptionist cost?
From $8/hour. Typically 50% cheaper (or more) than an in-office full-time hire when you factor in loaded cost - salary, benefits, office space, equipment, training. No setup fees, no long-term contracts.
Where are HelpSquad receptionists located?
Globally - which is how we provide 24/7 coverage. Every client is paired with a US-based account manager who owns communication and quality.
Is the service HIPAA and PCI compliant?
Yes. HIPAA-compliant workflows with BAA at the company level. PCI DSS SAQ C-VT compliance documentation available. Enterprise-grade encryption, role-based access, and documented safeguards.
Do you provide 24/7 coverage?
Yes - 24/7/365 including weekends and holidays. You can run receptionists during business hours, after-hours only, or any hybrid schedule.
How quickly can I launch?
Trained receptionists are ready to start in many cases. Specialised roles can take up to two weeks to find the right fit. Your timeline shapes ours.
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Stop answering the phone instead of running the business.
A 30-minute call. We'll scope the role, match a receptionist, and tell you honestly if we are a fit.