01
Virtual Medical Assistants
Dedicated, HIPAA-trained VAs for scheduling, intake, insurance verification, scribing, and patient communication. Learn more →
Healthcare BPO
Healthcare BPO. Managed. Not outsourced. Embedded.
End-to-end healthcare business process outsourcing - Virtual Medical Assistants, call center teams, medical billing, prior authorizations, and patient outreach. HIPAA-compliant by design, trained on major EHRs, managed by our US-based account team.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and E-commerce Call Centers
Why HelpSquad healthcare BPO
One partner. End-to-end operations.
Four pillars that separate HelpSquad healthcare BPO from a staffing marketplace or a generic business process outsourcer.
01
Full-stack back office and front office.
Scheduling, insurance verification, intake, billing, AR follow-up, patient communication, marketing support - one managed partner, not five freelancers and a call center vendor.
02
HIPAA-compliant by design.
BAA signed at the company level. Encrypted channels, secure virtual desktops, per-agent HIPAA training records, per-engagement access logs, audit-ready reporting.
03
Trained on healthcare workflows.
Medical terminology, triage escalation, payer-specific rules, specialty-specific coding - the team is drilled on healthcare before they ever log into your EHR.
04
US-managed, globally staffed.
Account leadership based in Hatboro, PA. Patient-facing staff primarily in the Philippines (empathetic communication, neutral accent, strong English). Back-office staff across Philippines and India.
HIPAA-compliant, audit-ready
Compliance is the product.
HIPAA at healthcare-BPO scale means documented training, auditable access logs, and incident-response playbooks that hold up in a survey or breach investigation.
- BAA signed at the company level - real accountability, real legal recourse.
- Per-VA training records, per-engagement access logs, system-wide compliance reporting.
- Encrypted channels, single-user authenticated logins, no copy / paste / download of PHI.
- Continuous HIPAA training + ongoing audits on every engagement.
Services at a glance
Everything a healthcare operator actually needs.
Six service categories. Mix and match. Scale into the rest as the engagement earns its keep.
02
Call Center Teams
24/7 inbound and outbound call center teams, HIPAA-compliant and specialty-trained. Learn more →
03
Medical Billing & Claims
End-to-end revenue cycle: coding, claims, denials, AR follow-up, patient-responsibility. Learn more →
04
Front Desk & Scheduling
Virtual front-desk coverage, new-patient scheduling, reminder flows, and waitlist management inside your EHR.
05
Prior Authorizations
Payor-specific prior-auth workflows, documentation chasing, and status tracking. Fewer bumped procedures, cleaner case starts.
06
Patient Outreach & Marketing
Recall campaigns, lapsed-patient reactivation, local SEO, Google review management, and social media support.
Who we serve
Every healthcare operator type. One playbook each.
Primary care to hospital systems, solo practices to DSOs. Specialty-specific playbooks for each.
01
Primary care & specialty practices.
Solo and small-group practices that need reliable front desk, insurance verification, and billing support without hiring in-house.
02
Medical groups & DSOs.
Multi-specialty and multi-location operations that need standardised contact center, revenue cycle, and reporting across every office.
03
Hospital groups & health systems.
Access-center overflow, referral / transfer coordination, and hospital-scale revenue cycle. UB-04 and CPT claims at hospital scale.
04
Behavioral health practices.
Intake coordination, telehealth tech support, sliding-scale conversations, and HIPAA + 42 CFR Part 2 workflows for substance-use practices.
05
Home care, home health & hospice.
Intake coordination, caregiver scheduling, EVV tracking, and Medicare hospice benefit billing inside WellSky, AlayaCare, MatrixCare.
06
Startups & new practices.
Practices in setup or still credentialing can hold a VA slot for up to 30 days while payer contracts activate. Go live the week you open.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
EHR coverage
Trained on your EHR.
From primary care to hospital scale, behavioral health to home care - our team is trained on every major healthcare platform.
EpicCerner (Oracle Health)Athena (Athenahealth)eClinicalWorksNextGenAllscripts / VeradigmModMedDrChronoPractice FusionTebraSimplePracticeTherapyNotesDentrixDentrix AscendEaglesoftOpen DentalWellSkyAlayaCareMatrixCareMeditechCPSI+ custom EHR
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
Ready to start?
One call. One embedded team.
A HelpSquad engagement starts with a 30-minute discovery call. We map the work you want off your team's plate, pre-qualify candidates, and align on go-live timeline.
No long-term contract. Replace-at-zero-cost guarantee if a VA is not a fit. US-based account management on every engagement.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
What is healthcare BPO?
Healthcare business process outsourcing is end-to-end operational support for practices, groups, DSOs, and hospital systems - covering scheduling, insurance verification, billing, call center coverage, patient communication, and more. A managed service, not a staffing marketplace.
How is HelpSquad healthcare BPO different from a generic BPO?
Our team is built for healthcare from the ground up. HIPAA-compliant by design, trained on healthcare workflows and major EHRs, managed by US-based account leadership, and measured against healthcare-specific metrics (clean-claim rate, A/R aging, no-show reduction).
Are you HIPAA-compliant?
Yes. BAA signed at the company level. Encrypted channels, secure virtual desktops, no copy / paste / download of PHI, per-VA training records, per-engagement access logs, audit-ready reporting.
Which specialties and practice types do you serve?
Primary care, dental, ortho, surgical, cardiology, GI, behavioral health, home care, hospice, medical groups, DSOs, and hospital systems. Specialty-specific playbooks for each.
Which EHRs do you support?
Epic, Cerner, Athena, eClinicalWorks, NextGen, Allscripts, ModMed, DrChrono, Practice Fusion, Tebra, SimplePractice, TherapyNotes, Dentrix, Eaglesoft, Open Dental, WellSky, AlayaCare, MatrixCare, Meditech, CPSI, and others.
How much does healthcare BPO cost?
$11-12/hour patient-facing and $8-10/hour back-office. Team-based pricing available for medical groups, DSOs, and hospital systems. See full pricing →
How quickly can you stand up coverage?
Initial pilot go-live is ~2 weeks. Multi-specialty groups, DSOs, and hospital systems typically ramp in waves - pilot service line first, then expand.
Can I start with one function and scale up?
Yes. Most engagements start with one or two high-leverage functions (often insurance verification and call center overflow) and expand over the first quarter as trust grows.
What about ongoing management and QA?
US-based account managers oversee every engagement. Weekly QA against your scorecard, monthly performance reviews, and a documented escalation path if anything is off.
Where are your teams based?
Account leadership and management are based in Hatboro, PA. Patient-facing staff primarily work from the Philippines (empathetic culture, neutral accent, strong English). Back-office staff work across Philippines and India.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Ready to embed a healthcare BPO partner?
Let's build the squad your operation needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Hatboro, PA