01
Central access center support.
Extend your access center with overflow coverage, evening / overnight shifts, and surge staffing. Inbound calls, scheduling, provider-to-provider transfers - all handled inside your workflow.
Hospital groups & systems
Dedicated support for hospital groups and health systems.
HelpSquad Health helps hospital groups and health systems extend their access center, manage referrals and transfers, run centralised insurance verification, and scale revenue-cycle operations. HIPAA-compliant, trained on Epic, Cerner, Meditech, and built to operate at hospital scale.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and E-commerce Call Centers
Why HelpSquad for hospital groups
Scale the access center. Hold the standard.
Four pressure points we hear in every hospital-group discovery call. HelpSquad Health was built for hospital-scale operations - quality, compliance, and consistency at volume.
01
Hospital-grade access.
Hospital groups run 24/7. Patients, families, and referring clinicians need answers at any hour. Our dedicated VA teams extend your central access center so nothing sits in a queue overnight.
02
Referral & transfer coordination.
Incoming physician referrals, hospital-to-hospital transfers, and specialty consult requests - all tracked, documented, and handed off to the right service line without phone tag.
03
Scalable revenue cycle.
Insurance verification, authorizations, claims, and denials across service lines and facilities - with consistent playbooks and group-wide reporting. Move net revenue, not just call volume.
04
Consistent patient experience across facilities.
Every facility, every service line, one patient-experience standard. Centralised call handling, documented escalation rules, and measurable outcomes.
HIPAA + hospital compliance
Compliance at hospital scale.
Hospital groups need more than a BAA. They need documented training, auditable access logs, and incident-response runbooks that hold up in a survey or breach investigation.
- BAA at the company level; per-VA training records and access logs.
- Encrypted channels, single-user authenticated logins, no copy / paste / download of PHI.
- Documented incident response, per-facility access scoping, system-wide compliance reporting.
- Continuous HIPAA training + ongoing audits on every engagement.
Hospital EHR integration
Trained on your hospital EHR & clearinghouse.
Hospital groups run on integrated systems - Epic, Cerner, Meditech, Allscripts - plus major clearinghouses. Our VAs work directly inside your stack.
- Access center workflows - scheduling, transfers, referrals, provider-to-provider routing.
- Revenue cycle at scale - insurance verification, UB-04 and CPT claims, denials, AR aging.
- Clearinghouse integration - Waystar, Change Healthcare, and major hospital-system partners.
EpicCerner (Oracle Health)MeditechAllscripts / VeradigmNextGenAthena (Athenahealth)CPSI / TruBridgeeClinicalWorksWaystar (clearinghouse)Change Healthcare+ system-specific
How we support hospital groups
Six ways we show up.
Six concrete lanes of support. Roll out one as a pilot, then layer across service lines and facilities.
02
Referral & transfer management.
Incoming physician referrals and inter-facility transfers tracked end-to-end. Clinical documentation collected, insurance confirmed, specialty consult scheduled. No warm handoff goes cold.
03
Insurance verification & pre-auth at scale.
Hospital-grade insurance verification across service lines. Pre-authorizations submitted for high-dollar procedures, imaging, and inpatient admissions.
04
Hospital billing & denials.
UB-04 hospital claims, CPT professional claims, and denial-appeal workflows across service lines. 87% first-appeal success rate, consistent A/R aging across the system.
05
Patient financial services.
Patient-responsibility calls with empathy and consistency. Financial-assistance screening, payment plans, and statements handled through a dedicated team.
06
Compliance & reporting.
HIPAA training records, per-VA access logs, and system-wide reporting at the cadence your compliance team needs - monthly, quarterly, or board cadence.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
Services at a glance
Everything a hospital group actually needs.
Six service categories. Mix and match per service line, per facility, or system-wide.
01
Hospital-Grade Virtual Assistants
Dedicated VA team of HIPAA-trained agents. Trained on hospital access-center workflows, service-line SOPs, and your specific EHR.
02
Access Center Overflow
24/7 coverage that extends your existing access center. Multi-language, HIPAA-compliant, with real-time reporting broken down by service line and facility.
03
Managed Hospital BPO
Fully managed back-office for hospital systems: insurance verification, billing, denials, referral management, and patient financial services.
04
Hospital Billing & Claims
UB-04 and CPT claims, denial appeals, and aging AR follow-up across service lines and facilities. Integrated with your EHR and clearinghouse.
05
Live Chat Support
24/7 HIPAA-compliant chat for scheduling, MyChart-type inquiries, and provider-to-provider messaging. Integrated with your EHR and patient portal.
06
Marketing & Community Engagement
Service-line and facility-level local SEO, Google Business Profile management, review response, and community outreach support.
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
Ready to extend your access center?
Scale the system. Protect patient experience.
Hospital groups run on access, referral flow, and clean revenue cycle. HelpSquad Health extends your access center, tracks referrals and transfers end-to-end, and runs centralised revenue-cycle operations so your operational leadership can focus on clinical outcomes.
Book a consultation and we'll scope a pilot service line or access-center extension that can prove ROI in one quarter.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
What does a hospital group typically outsource first?
Access-center overflow and centralised insurance verification. Both scale linearly with patient volume and are the most common choke points. Denials follow-up and patient financial services usually come next.
How do you handle 24/7 hospital coverage?
Dedicated VA team with multiple shifts covering your hours. Overnights, weekends, holidays, and surge staffing all built in from day one.
Are your VAs HIPAA-compliant at hospital scale?
Yes. BAA at the company level covers every VA. Per-VA training records, per-facility access logs, system-wide compliance reporting, and documented incident response.
Which EHRs and clearinghouses do you support?
Epic, Cerner (Oracle Health), Meditech, Allscripts / Veradigm, NextGen, Athena, CPSI, eClinicalWorks; Waystar and Change Healthcare for clearinghouse work.
How much does VA coverage cost for a hospital group?
Team-based pricing for hospital-group engagements. Baseline hourly rates are $11-12/hour patient-facing and $8-10/hour back-office. See full pricing →
Can you handle inter-facility transfers and physician referrals?
Yes. Referral / transfer coordination is one of our highest-leverage use cases for hospital systems. We track from first contact through scheduled admission or consult, documented in your EHR.
Do you support UB-04 hospital claims and denials?
Yes. UB-04 facility claims, CPT professional claims, and denial-appeal workflows across service lines. 87% first-appeal success rate on denied claims.
Can you handle patient financial services with empathy?
Yes. Patient-responsibility calls, financial-assistance screening, and payment-plan management are handled by a dedicated team trained in compassionate patient collections.
What about compliance and reporting for our board?
HIPAA training records, per-VA access logs, and system-wide reporting on your cadence. Monthly ops, quarterly financial, board-cadence compliance - all available.
How quickly can you stand up hospital-group coverage?
Initial pilot can go live in ~2 weeks. System-wide rollouts ramp in waves: access-center overflow first, then insurance verification, then back-office revenue cycle.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Ready to scale your hospital group?
Let's build the squad your hospital system needs.
A 30-minute call. We'll listen to your system, scope a pilot, and tell you honestly if we are a fit.
877-775-3667 · info@helpsquad.com · Hatboro, PA