Questions prospects actually ask.

Virtual medical assistants (healthcare), customer service outsourcing, call center outsourcing, live chat outsourcing, virtual assistants (general), virtual receptionists, part-time receptionists, P2P messaging campaigns, knowledge base management, and white-label BPO. See the full services list →

A pre-qualified, HIPAA-trained remote professional dedicated to your practice - not a pooled agent. They handle front-desk work, scheduling, intake, after-hours coverage, medical records, and EHR-specific tasks. We recruit, train, and manage them on your behalf; you interview only the final candidates who pass our 85+ pre-qualification threshold. Read more →

A Virtual Medical Assistant is specifically trained in medical terminology, HIPAA regulations, healthcare-specific software (Athena, Epic, Tebra, etc.), and clinical workflows. A general Virtual Assistant handles broader admin tasks without the compliance depth. For any work involving PHI, you want a VMA.

Three models: Staff augmentation (you lead day-to-day, we handle HR), Fully managed team (we own training, QA, and daily operations), and White-label BPO (our team works under your brand). Pick the one that fits →

Yes. HIPAA-compliant patient scheduling, appointment reminders, insurance verification, intake coordination, prescription refills, referrals, and follow-ups. Every patient-facing role is staffed with agents trained for the empathy healthcare requires.

Yes - inbound and outbound, 24/7, for healthcare, e-commerce, home services, finance, and more. Telesales, appointment setting, patient recall campaigns, and qualified lead capture. See call center outsourcing →

Yes. 24/7/365 managed live chat with ADA, HIPAA, and PCI-compliant chat software included. Works on your website plus SMS, Google Business Messages, Facebook Messenger, and WhatsApp. See live chat outsourcing →

We staff, train, and manage the team; you keep the client relationship under your brand. Popular with agencies, platforms, and partners who want to offer customer support without building internal ops. Your customers never know we exist.

A proprietary AI-enabled knowledge system that ingests your playbooks, call recordings, SOPs, and protocols so agents sound like they have always worked at your practice. This is an internal reference tool for human agents - not a customer-facing chatbot.

Transparent hourly pricing: $8-10/hour for back-office roles (billing, claims, data entry), $11-12/hour for patient-facing roles (scheduling, calls, intake), and custom pricing for managed teams with a team lead and QA. No setup fees, no hidden costs. See full pricing →

20 hours per week, 3-month initial agreement. After the initial term it rolls 3 months at a time. 30-day written notice to cancel or downgrade. Enterprise terms negotiable (6-month with 30-day notice is a common precedent).

No. $0 upfront cost, $0 implementation fee, $0 replacement cost if a candidate is not the right fit. You pay only for hours worked.

Yes. Ask about our 14-day free trial on live chat, or the Proof-of-Concept phase for call center and VMA engagements. Low-risk ways to see the service in action before committing.

Yes. 4% commission on paid invoices for 3 years. Reseller / partner details →

Our agents work from the Philippines (primarily patient-facing and front-desk roles - empathetic culture, neutral accents, strong English), India (back-office and billing - technical precision and documentation), South Africa, and Eastern Europe. US-based management and account leadership oversee every engagement.

Dedicated. Your assistants work for your practice - not a pooled queue rotating across clients. They show up on your calendar, in your EHR, with your context, day after day.

Yes. Bilingual agents plus AI translation tooling covering Spanish, Tagalog, Mandarin, French, Portuguese, and more. Talk to us about your specific language requirements.

Absolutely. We co-develop scripts, playbooks, and escalation rules with you so agents sound like your in-house team. Team leads help build the full knowledge base and training program on your behalf.

As a dedicated extension of your team. They use your tone, your vocabulary, your escalation paths. On chat and phone they introduce themselves by first name without disclosing outsourcing unless you prefer otherwise.

Our proprietary AI tools assist human agents with knowledge retrieval, conversation analysis, and routine-response acceleration. Agents see AI suggestions; the AI never responds to customers autonomously. We call this "human-in-the-loop" - speed without chatbot awkwardness.

No. Chatbots answer narrow FAQ questions and break on anything complex. Our managed live chat puts real human agents on your website with AI in the backend helping them be faster and more accurate.

Up to 80% of routine inquiries get AI-accelerated responses, but a human is always in the loop for approval, nuance, and anything requiring judgment. Customer-facing words are written or approved by a human - every time.

Yes. Our knowledge system ingests your playbooks, call recordings, and protocols so the AI suggestions to agents improve with every interaction. The more you feed it, the better the agent responses get.