Professionally trained agents answer your customers' questions, texts, Google Business Messages, and Facebook Messenger inquiries 24/7/365 - with ADA, HIPAA, and PCI-compliant chat software included. No missed leads, no dead-end chatbots, no overtime for your internal team.
The loaded cost of a full-time chat agent (salary, benefits, software, overhead) has skyrocketed. HelpSquad staffs your chat 24/7/365 for a fraction of that - and the proprietary chat software is included.
You are guaranteed to make your money back, and then some. Ask about our 14-day free trial to see it in practice.
Our agents engage your website visitors the moment they arrive - with a real understanding of your brand, tone, and product. Nights and weekends too. Missed a chat? We step in so no opportunity slips through.
Only HelpSquad runs its own contact-center software alongside proprietary AI that analyses every chat conversation. Agents compile interactions into knowledge base articles that complement your site's self-service - and we never introduce third-party tooling that could break your HIPAA, ADA, or PCI posture.
Every client has different needs. We run the outsourcing model that actually fits your team - not whatever is easiest for us.
Capture leads around the clock. Live agents answer questions in real time, fill coverage gaps, and convert inquiries into sales. We pick up chats your team misses.
Up to 50x cheaper than hiring a full-time chat agent. Managed 24/7 coverage for a fraction of the loaded cost of an in-house hire, with transparent hourly pricing.
Sit back. We'll hire and train the virtual assistants, document your scripts, and run coverage around the clock. You stay focused on the business.
Your business is our business. Every agent represents your brand with the professionalism and pride of a dedicated in-house teammate.
Phone, live chat, SMS, email, Google Business Messages, and Facebook Messenger - all handled in one integrated dashboard with a single playbook.
44% of customers say having questions answered by a live person while completing an online purchase is a top feature. We reduce cart abandonment and build the FAQ knowledge base along the way.
Agents are trained on the chat, helpdesk, CRM, EHR, and messaging platforms you already use. Custom setup? We train the team on it.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
One managed service, one monthly anchor, and a long list of what lives inside it:
Having a real person in the live chat is what we were looking for. HelpSquad has provided us with a good business model and support over the past 3 years. Today we see them as part of our team.
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
Within the first 3 months we expanded our hours of active guest communication by about 25% and achieved record quality-control scores, while delivering approximately 33% labor cost savings.
They handle all of our live support 24x7x365. Awesome customer service.
They are a professional team who has always proven themselves trustworthy and beneficial to our support staff.
It's like having someone there 24/7 to answer questions and provide information to customers. Great company, exceptional service, and reasonable prices.
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Good communication between company and customer.
A managed customer service and virtual assistant provider for healthcare practices, e-commerce, SaaS, real estate, legal, and more. 24/7 live chat, call center, email, and SMS coverage. US-managed from Hatboro, PA.
Hiring a specialist team to manage your website's real-time customer interactions. You get 24/7 coverage and expert support without the overhead of building an in-house chat team. Every visitor inquiry is addressed immediately.
Managed live chat uses real human agents who bring empathy, nuance, and problem-solving that a bot cannot replicate. Our proprietary AI assists agents with knowledge retrieval and automates routine responses, but humans stay in the loop for every interaction that matters.
Trained agents chat with your website visitors in real time - answering questions, handling issues, and capturing leads. We also run SMS, Google Business Messages, and Facebook Messenger through the same playbook.
Healthcare, e-commerce, SaaS, finance, insurance, real estate, home services, legal, and education. Agents are trained on your specific vertical so the conversation feels native to your brand.
24/7/365 live chat support, lead generation and qualification, real-time customer Q&A, appointment scheduling, FAQ and knowledge base creation, order processing, and CRM + marketing tool integrations.
Yes. Go full 24/7, or have us cover off-hours, peak times, or overflow only. The schedule shapes to your business, not the other way around.
Yes. Facebook Messenger, Google Business Messages, SMS, WhatsApp, and more - all routed to the same agent playbook for a consistent customer experience.
You avoid full-time salaries, benefits, and HR overhead, plus the cost of chat software licensing. Managed live chat is often 20-50x cheaper than a loaded-cost in-house agent.
Agents engage visitors in real time with questions that move them toward a purchase, booking, or qualified handoff. They keep the conversation going when your team is offline and turn passive browsers into actual leads.
Our proprietary AI handles routine responses and analyses conversations to keep agents accurate and fast. Humans stay in the loop for every sensitive or complex interaction. You get speed without the chatbot awkwardness.
Yes. Fast answers from real people consistently outperform chatbot-only flows on CSAT. No long waits, no conversational dead ends.
Yes. Our live chat works with your CRM, helpdesk, and marketing tools (including Zapier). We also bring our own chat software if you do not have one yet.
Yes. Live chat, SMS, Facebook Messenger, Google Business Messages, email - all handled with the same agent tone and the same playbook.
Yes. Our proprietary chat software is ADA, HIPAA, and PCI compliant. No third-party systems are introduced into your patient or customer data flows.
Live in as little as 48 hours depending on scope. Onboarding covers agent training on your tools, scripts, and escalation rules for a clean handoff.
Yes. Ask about the 14-day free trial or our Proof-of-Concept phase. A low-risk way to see the service in action before committing long-term.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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