01
Multi-specialty contact center.
Central phone number or per-specialty routing - either way staffed by a dedicated group team. New-patient scheduling, referral management, and inquiry handling consistent across every specialty.
Medical groups
Centralised support for multi-specialty medical groups.
HelpSquad Health helps multi-specialty medical groups run centralised contact centers, referral management, insurance verification, and group-wide revenue cycle. HIPAA-compliant, trained on your group-standard EHR, and built to absorb new specialties and locations without a hiring spree.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and E-commerce Call Centers
Why HelpSquad for medical groups
One squad. Every specialty.
Four pressure points we hear in every medical-group discovery call. HelpSquad was built for multi-specialty, multi-location operations - quality and consistency at scale.
01
Multi-specialty coordination.
Medical groups span specialties, locations, and referral patterns. A dedicated VA team learns your group's workflows and keeps cross-specialty coordination clean - internal referrals, shared patients, consolidated reporting.
02
Centralised patient access.
24/7 call center and live chat across every specialty. Single brand, consistent patient experience, per-specialty routing under the hood.
03
Cost-effective scaling.
Add specialties or locations without adding full front-desk staff in every office. Managed VA coverage from $11-12/hr patient-facing and $8-10/hr back-office.
04
Standardised revenue cycle.
Uniform insurance verification, billing, and AR follow-up across the whole group. Consistent metrics, consistent collections, consistent reporting to ownership.
HIPAA-compliant, group-scale
Compliance at every specialty, every shift.
HIPAA at group scale means the right controls at every location, not one audit per year. Our VAs are trained and credentialed before they touch any patient record.
- BAA signed at the company level - covers every VA, every specialty, every location.
- Encrypted channels, single-user authenticated logins, no PHI leaks.
- Per-VA training records, per-location access logs, group-wide compliance reporting.
- Continuous HIPAA training and compliance audits on every engagement.
Group EHR integration
Trained on your group EHR.
Medical groups standardise EHR where they can and live with mixed environments where they must. Our VAs work directly inside your existing systems - any mix, any specialty.
- Centralised scheduling - per-specialty templates, group-wide rules, consolidated reporting.
- Standardised insurance verification - same SOP, same lead time, every specialty, every location.
- Group-wide revenue cycle - standard coding, claims, denials, and AR cadence.
EpicCernerAthena (Athenahealth)eClinicalWorksNextGenAllscripts (Veradigm)GreenwayAdvancedMDModMedPractice Fusion+ mixed environments
How we support medical groups
Six ways we show up.
Six concrete lanes of support. Roll out one group-wide, or layer per-specialty as you grow.
02
Referral management across specialties.
Internal referrals tracked from request to first visit. External referrals acknowledged, scheduled, and documented - so warm handoffs stay warm across the group.
03
Centralised insurance verification.
One workflow, every specialty, every location. 24-48 hour lead time on every appointment. Pre-auths submitted cleanly for specialty visits and procedures.
04
Cross-location scheduling & coverage.
Patients see the right specialist at the right location with the right prep. Shift coverage absorbs call-outs without cascading to the clinical team.
05
Group-wide billing, claims & AR.
Standardised coding, claims submission, denial follow-up, and aging AR across specialties. 87% first-appeal success rate and consistent A/R aging across the group.
06
Group marketing & local SEO.
Per-location Google Business Profile management, review responses, and local SEO. Group-wide reporting with per-location accountability.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
Services at a glance
Everything a medical group actually needs.
Six service categories. Mix and match per specialty, per location, or group-wide.
01
Group Virtual Assistants
Dedicated VA team of HIPAA-trained agents. Trained on group-wide SOPs, EHR, and specialty-specific workflows. Scale per practice or per specialty.
02
Multi-Specialty Contact Center
24/7 coverage across every specialty and location. Multi-language, HIPAA-compliant, real-time reporting with per-specialty breakdowns.
03
Managed Group BPO
Fully managed back-office and front-desk operations for medical groups. Insurance verification, billing, AR, referral management, HR, and more.
04
Medical Billing & Claims
Specialty-specific coding, claims submission, denial follow-up, and secondary insurance chase. Integrated with your EHR and clearinghouse.
05
Live Chat Support
24/7 HIPAA-compliant chat across every specialty. Integrated with your EHR, online scheduler, and central patient portal.
06
Marketing & Patient Engagement
Local SEO, Google Business Profile management, review campaigns, and patient outreach. Built for multi-location medical groups.
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
Ready to scale your group?
Grow the group. Hold the standard.
Medical groups succeed when every specialty runs like the best specialty. HelpSquad Health runs centralised support, standardised revenue cycle, and consistent patient experience across every location - so your ops team can focus on new physicians and specialties, not firefighting the backlog.
Book a consultation and we'll scope a squad for the specialty or location that's generating the biggest coverage or AR headaches today.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
What does a medical group typically outsource first?
Centralised contact center overflow and insurance verification. Both scale linearly with group size and directly affect specialty access. Billing and AR follow-up usually come next.
How do you handle multiple specialties in one group?
Dedicated VA team with per-specialty playbooks. Same group brand on every call, but specialty-specific workflows, prior auth rules, and scheduling templates under the hood.
Are your VAs HIPAA-compliant at group scale?
Yes. BAA signed at the company level covers every VA. Per-VA training records, per-location access logs, group-wide compliance reporting.
Which EHRs and PMS systems do you support for medical groups?
Epic, Cerner, Athena, eClinicalWorks, NextGen, Allscripts, Greenway, AdvancedMD, ModMed, and others. Groups running multiple EHRs can be supported with per-specialty playbooks.
How much does VA coverage cost for a medical group?
$11-12/hour patient-facing and $8-10/hour back-office. Team-based pricing for group-wide engagements is available. See full pricing →
Can you run a centralised contact center for the whole group?
Yes. Single shared phone number or per-specialty routing with a centralised team behind it. Includes per-specialty reporting and group-level dashboards.
How do you handle internal referrals between specialties?
Documented referral-workflow playbook: capture the referral, confirm clinical notes, schedule the specialty appointment, and close the loop with the referring provider. Tracked in your EHR.
Can you handle group-wide billing and claims?
Yes. Standardised specialty-specific coding, claims submission, denial appeals, and aging AR follow-up. 87% first-appeal success rate. See billing pricing →
Do you support practice-to-group transitions and acquisitions?
Yes. Centralised coverage layered over an acquired practice while they continue on their existing PMS - then gradual standardisation as group systems take over.
What kind of reporting do you provide to group leadership?
Per-specialty, per-location, per-provider dashboards on the cadence you need - weekly ops, monthly financial, quarterly board.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Ready to scale your group?
Let's build the squad your medical group needs.
A 30-minute call. We'll listen to your group, scope a pilot specialty or location, and tell you honestly if we are a fit.
877-775-3667 · info@helpsquad.com · Hatboro, PA