01
Inbound
Inbound call handling
Customer service, technical support, order processing, appointment scheduling, and patient triage. Agents trained on your product, playbook, and escalation rules.
Call center outsourcing
Scalable call center solutions. Seamless support, maximum impact.
A great call center does not just pick up the phone - it builds real connections, keeps customers coming back, and drives revenue. HelpSquad runs inbound, outbound, and hybrid teams at the scale your business actually needs, without the cost of a full in-house operation.
Recognized by Clutch
Top Call Centers for E-commerce, Customer Support, and Virtual Assistants - 2025
Outsourcing with HelpSquad
We fit the way your business already runs.
Your tools. Your systems. Your customer service strategy. There is no disruption - just a smooth handoff. Lower costs, boost efficiency, improve satisfaction, without cutting corners.
- Agents trained on your product, tone, and escalation rules.
- Multichannel: phone, chat, SMS, email, and social in one playbook.
- Works across finance, healthcare, tech, insurance, retail, and e-commerce.
- AI-powered knowledge retrieval keeps agents sharp on the job.
Scalable solutions
Built for growth. Not just for answering.
We focus on strategies that improve retention and drive sales. Telesales, upselling, proactive outreach, feedback surveys, follow-up calls. Scale up for a campaign, then scale down the next week without hiring or firing.
Want to try before you commit? Ask about our Proof of Concept stage - a low-risk way to explore outsourcing before the long-term decision.
Call types we handle
Inbound. Outbound. Every touchpoint in between.
Four service lanes that let us cover whatever shape your customer communication takes.
02
Outbound
Outbound call services
Lead generation, telesales, appointment setting, follow-up campaigns, and patient recall. Consistent, compliant outreach that never feels robotic.
03
Healthcare
Patient communications
HIPAA-compliant patient scheduling, appointment reminders, insurance verification, and follow-ups. BAA signed at the company level.
04
Omnichannel
Multichannel support
Phone, live chat, SMS, email, and social media handled by the same team with the same playbook and the same accountability.
Industries we serve
Trained for your vertical.
Our solutions align with the specifics of your industry - the terminology, tools, regulations, and the questions your customers actually ask.
Healthcare
HIPAA-compliant patient communication, appointment scheduling, and insurance verification.
E-commerce & Retail
Order management, returns processing, and customer inquiries at peak-season scale.
Real estate
Lead qualification, tenant support, and property inquiry triage.
Finance & Insurance
Account management, claims processing, and policy support with PCI DSS discipline.
Education & Nonprofits
Enrollment assistance, student support, and donor outreach campaigns.
Technology / SaaS
Tier-one customer support, after-hours triage, and technical troubleshooting.
Seamless integration
We work with your stack.
Agents are already trained on the helpdesks, CRMs, EHRs, and Practice Management Systems you use. If your setup is custom, we train the team on it. No workflow overhaul required.
Helpdesk, CRM & chat
LiveHelpNowZendeskFreshdeskHubSpotSalesforceIntercomHelp ScoutGorgiasServiceNow
Healthcare EHR & practice management
AthenaEpicCernereClinicalWorksModernizing MedicineTebraIntakeQCareLinkDrChrono
Dental & specialty
WeaveRhinogramNexHealthDearDoc
Telephony & SMS
RingCentralOomaTwilio
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person in the live chat is what we were looking for. HelpSquad has provided us with a good business model and support over the past 3 years. Today we see them as part of our team.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and achieved record quality-control scores, while delivering approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
They are a professional team who has always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions and provide information to customers. Great company, exceptional service, and reasonable prices.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
What is HelpSquad?
A managed customer service and virtual assistant provider for healthcare practices, e-commerce, SaaS, real estate, legal, and more. 24/7 call center, live chat, phone, email, and SMS coverage, plus back-office support. US-managed from Hatboro, PA.
What is call center outsourcing?
Hiring an external team to manage your customer communications - support, sales, scheduling, technical assistance. You get trained agents and 24/7 coverage without the overhead of building an internal department.
What is the difference between inbound and outbound call centers?
Inbound manages incoming communication (support, troubleshooting, order processing). Outbound runs proactive outreach (lead generation, appointment setting, follow-up calls). HelpSquad supports both so every customer touchpoint is handled professionally.
What industries does HelpSquad serve?
Healthcare (HIPAA-compliant), e-commerce and retail, real estate, finance and insurance, education, nonprofits, and technology / SaaS. Agents are trained on your specific vertical.
What types of call center services does HelpSquad provide?
Inbound call handling, outbound call services, HIPAA-compliant patient communications, multichannel support across phone / chat / SMS / email / social, and AI-enhanced agent assistance that speeds up routine inquiries without sacrificing quality.
Can HelpSquad integrate with my existing systems?
Yes. Our agents are already familiar with Zendesk, Freshworks, HubSpot, Salesforce, Weave, Intercom, and most helpdesk + CRM tools. If you use custom tooling, we train agents on your specific environment.
Can I customise the scripts and responses agents use?
Yes. We work with you to develop customised scripts and guidelines so our agents represent your brand just like your in-house team. Team Leads can help you build an entire knowledge base and training program.
How does HelpSquad handle scalability?
We make it easy to adjust team size as you grow or flex. Peak seasons, long-term expansion, new channel launches - we handle hiring, training, and management so scaling up or down never stresses your operation.
Do you offer 24/7 support?
Yes. Our call center runs 24/7 every day of the year, including weekends and holidays.
Do you provide multilingual call center support?
Yes. We offer bilingual agents and AI translation tooling to reach customers in multiple languages. Talk to us about specific language requirements.
How does HelpSquad integrate AI into call center operations?
AI tools handle routine inquiries instantly and feed agents real-time information during live calls. That cuts wait times significantly while keeping a real person available for anything complex or sensitive.
Are there long-term contracts?
No. Transparent pricing, no hidden fees, and a Proof-of-Concept phase is available for companies just starting with outsourcing.
How does outsourcing save money?
Outsourcing eliminates the costs of salaries and benefits, office space and equipment, recruiting and training, and HR management. You get a fully managed call center for a fraction of the loaded cost of in-house staffing.
How does HelpSquad ensure quality?
Rigorous agent training and continuous coaching, call monitoring and performance reviews, and AI-assisted analytics. QA is built in, not added later.
Is HelpSquad secure and compliant?
Yes. Full HIPAA and PCI compliance. Enterprise-level encryption, strict role-based access controls, and documented safeguards meet the standards required by healthcare and finance clients.
How long does setup take?
We can typically launch call center operations within 48 hours, depending on scope. Onboarding includes agent training on your specific tools, scripts, and escalation rules for a seamless transition.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
Tech Support
Best Technical Support Outsourcing Companies for IT Support in 2026
Technology plays a crucial role in helping businesses operate efficiently. But as tech becomes more complex, problems arise that are tough to solve alone. That’s where technical support outsourcing companies step in. They're the reliable partner that resolves tech issues, allowin
Customer Service Outsourcing Guide
Onshore Outsourcing: The Ultimate Guide
the decision to opt for onshore outsourcing depends on various factors such as cost considerations, project requirements, sensitivity of data, and the importance of cultural alignment. Each business needs to evaluate these factors and determine whether onshore outsourcing aligns
Live chat
Best Practices For Live Chat Agents
Live chat agent job became more and more important in the last decade. What would make a good live chat agents vs not so. Let's explore what the best practices live chat agents should follow.
Ready to talk?
Stop losing calls to unanswered queues.
A 30-minute call. We'll listen to the work, scope the coverage, and tell you honestly if we are a fit.
877-775-3667 · info@helpsquad.com · Hatboro, PA