Effortless outsourcing. Exceptional results.
Customer support is not just a role. It is the foundation of the relationship. HelpSquad gives you trained, reliable agents who become part of your team - not a contractor on the other end of a ticket queue.
Pre-qualified agents. Not pooled tickets.
Every agent on your squad passes our in-house assessment for voice clarity, grammar, spelling, customer service aptitude, and industry knowledge before they ever see your brand guidelines. You interview only the ones who pass.
- Trained on your tools and tone before day one.
- Dedicated to your account - not rotating across a shared pool.
- Backed by a team lead who owns QA, coaching, and reporting.
- Replaced at no cost if a candidate isn't the right fit.
Every channel your customers actually use.
Today's customers want fast, consistent support wherever they reach out. Our agents handle every channel with the same tone, the same playbook, and the same accountability.
Live chat
Staffed around the clock on your website, fully branded.
Voice
Trained phone agents for support, triage, and escalation.
Inbox management with your tone of voice and SLAs.
SMS
Two-way texting for reminders, outreach, and support.
Social
Monitoring and response on your social channels.
Back office
Data entry, research, scheduling, and operations support.
Grow the team without the overhead.
Hiring, training, QA, and scheduling are our problems to solve. You get a dependable support operation that scales with your business.
Recruit and train top-tier agents.
Pre-qualified by our in-house assessment (voice clarity, grammar, customer service aptitude). Trained on your tools and tone before day one.
Monitor performance and coach to your KPIs.
QA, call scoring, and weekly reporting against the metrics you actually care about - first-contact resolution, CSAT, response time.
Manage scheduling and coverage.
We handle shift planning, holiday coverage, and overflow. You stay focused on the business; we keep the support team running.
Handle turnover seamlessly.
Agent changes happen - we just make sure they don't become your problem. Documented playbooks keep the work steady regardless.
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
That's it. That's the whole range.
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
We speak your customer's language.
Agents are trained on your vertical - the tools, the terminology, the regulations, the common questions. We do not run a generic script; we build a playbook with you.
We work with your stack.
Agents are trained on the helpdesks, CRMs, EHRs, and Practice Management Systems you already use. Custom setup? We train the team on that too.
What clients say about working with us.
Having a real person in the live chat is what we were looking for. HelpSquad has provided us with a good business model and support over the past 3 years. Today we see them as part of our team.
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand. We spot patterns in customer interactions that help improve our business.
Within the first 3 months we expanded our hours of active guest communication by about 25% and achieved record quality-control scores, while delivering approximately 33% labor cost savings.
They handle all of our live support 24x7x365. Awesome customer service.
They are a professional team who has always proven themselves trustworthy and beneficial to our support staff.
It's like having someone there 24/7 to answer questions and provide information to customers. Great company, exceptional service, and reasonable prices.
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Good communication between company and customer.
Answers before you ask.
What is HelpSquad?
A managed customer service and virtual assistant provider for healthcare practices, e-commerce, SaaS, real estate, legal, and more. 24/7 live chat, phone, email, and SMS coverage, plus back-office support. US-managed from Hatboro, PA.
What is customer service outsourcing?
A strategic partnership where a specialist provider handles your customer interactions - live chat, phone, email, SMS - under your brand. Reduces overhead, adds 24/7 capacity, and frees your internal team to focus on product and growth.
Why outsource vs. hire in-house?
You get trained coverage instantly without recruiting, onboarding, HR, or scheduling headaches. Scale up for peak seasons and down between them without hiring and firing. Most clients save 30-50% vs. the loaded cost of in-house staffing.
How does it actually work?
Kickoff call, role design, candidate pre-qualification, your interview round, HIPAA or industry-specific onboarding. Most clients are live in about two weeks. We integrate with your CRM, helpdesk, and communication tools.
What types of customer service support does HelpSquad provide?
Live chat, phone, email, and SMS; technical troubleshooting and problem resolution; social media engagement and monitoring; appointment scheduling and lead qualification; back-office support like data entry and research. Roles are customised to your workflow.
Who handles my customer support?
Experienced professionals who pass our in-house pre-qualification (voice clarity, grammar, spelling, customer service aptitude, industry knowledge). Each agent is carefully selected and trained to act as a true extension of your brand.
How are agents trained?
Comprehensive training covering customer service best practices, communication, and your specific tools. Industry-focused instruction so agents speak your customers' language. Continuous performance monitoring and QA after onboarding - not one-and-done.
Can I customise services to my business?
Yes. Agent availability, preferred channels, specialised industry training, tool integrations, escalation rules - we shape the engagement to match exactly how your business runs.
What industries do you serve?
Healthcare is our deepest bench, with dedicated HIPAA-compliant infrastructure. We also support e-commerce, SaaS, financial services, home services, real estate, legal, and education. Agents are trained on your specific vertical.
Can you scale up or down?
Yes. Whether it is a peak-season spike, a new channel launch, or a pilot that needs to grow, we bring on and train agents within days. No renegotiation required.
Do you offer multilingual support?
Yes. Our agents cover multiple languages - depth depends on the language you need. Talk to us about your specific requirements.
How does HelpSquad use AI?
Proprietary AI tools assist agents with knowledge retrieval, not autonomous answers. Up to 80% of routine inquiries get accelerated responses while humans stay in the loop for every decision. Response times drop by more than 50% without sacrificing accuracy.
What platforms does HelpSquad integrate with?
Zendesk, HubSpot, Salesforce, Intercom, Freshdesk, Gorgias, Help Scout, and most major CRM and helpdesk tools. Custom integrations available for specialised systems.
Is HelpSquad HIPAA and PCI compliant?
Yes. HIPAA-compliant workflows with a Business Associate Agreement signed at the company level (not with individual agents). PCI DSS SAQ C-VT compliance documentation available. Strong encryption, role-based access, and documented procedures protect sensitive data.
How is data security handled?
Strong encryption, strict role-based access, documented procedures, and secure virtual desktops for any environment handling sensitive data. Your information stays locked down at every step.
Are there long-term contracts?
No. Pricing is transparent, there are no hidden fees, and you can adjust your plan as your business needs change.
How do I get started?
Book a consultation on Calendly, email info@helpsquad.com, or call 1-877-775-3667. One of our specialists will scope the work and have you set up in about two weeks.
Partner with HelpSquad for customer service excellence.
Running a business is hard enough. Handling support should not slow you down. HelpSquad takes the customer communication work off your plate so you can stay focused on product, operations, and growth.
We turn every interaction into a chance to deepen the relationship - not just close a ticket.
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Stop losing customers to unanswered questions.
A 30-minute call. We'll listen to the work, scope the coverage, and tell you honestly if we are a fit.