01
Review-request campaigns.
Automated post-visit request flows. Timing tuned to your patient population and specialty - typically 1-3 days after visit for max response.
Google reviews & online reputation
Online reputation handled, not hoped for.
Managed reputation team running review-request campaigns after every visit, responding to every review, and managing Google Business Profile, Healthgrades, Yelp, and specialty directories. Real humans, on-brand responses, documented escalation for negative reviews.
Recognized by Clutch
Top 2025 awards for Customer Support, Virtual Assistants, and E-commerce Call Centers
Why HelpSquad for online reputation
Patients search before they book. Your reviews matter more than your website.
Four reasons practices outsource review management to a dedicated team.
01
Review requests after every visit.
Automated request flow, documented timing per practice, multichannel (SMS / email). Patients asked at the moment they are most likely to leave a great review.
02
Every review responded to.
Positive, neutral, and negative - all get a response within 24 hours. On-brand, HIPAA-aware, genuine. Not templated.
03
Negative reviews handled carefully.
Negative reviews get escalated to you. We draft a response, you approve, we post. No PHI leaks, no defensive posturing, no worse-than-silence responses.
04
Multi-platform coverage.
Google Business Profile is the big one but Healthgrades, Yelp, Zocdoc, WebMD, Vitals, RateMDs, Facebook - all monitored, all responded.
How we show up
Six lanes of online reputation.
Start with one lane; we expand as the engagement earns its keep.
02
Review response management.
Every review responded within 24 hours. On-brand voice, genuine acknowledgment, HIPAA-aware wording. No generic templates.
03
Google Business Profile management.
Profile kept current: hours, services, photos, Q&A responded, Google Posts published on cadence. Profile optimized for local search.
04
Multi-platform monitoring.
Healthgrades, Yelp, Zocdoc, WebMD, Vitals, RateMDs, Facebook - monitored daily. New reviews surfaced and responded.
05
Negative review escalation.
Negative reviews flagged for your team within 2 hours. Draft response prepared. You approve, we post.
06
Review reporting.
Monthly reporting on star ratings, review volume, sentiment trends, competitive benchmarks against local practices.
10-Year HelpSquad Client
HelpSquad feels like part of our practice - not an outsourced team.
Dr. Maria Rhode, DMD
Owner · Imagine Advanced Dental Arts
Lawrenceville, NJ
Client since 2016
Lawrenceville, NJ
Client since 2016
Tools we work in
Works with your reputation stack.
We meet you in the tools you already use. Custom tool training built into onboarding.
Google Business ProfileHealthgradesYelp for BusinessZocdocWebMD CareVitalsRateMDsFacebook PagesSolutionreachWeaveDoctibleBirdeyePodium+ custom tools
Transparent pricing
Simple rates. Nothing to hide.
We publish our rates because we're proud of them. No hidden fees. No surprise minimums. No bait-and-switch. You only pay for hours worked.
$8-$12/hour.
That's it. That's the whole range.
That's it. That's the whole range.
$0
Upfront cost
$0
Implementation fees
$0
Replacement costs
Back Office
$ 8-10
per hour · billing, claims, data entry
- Insurance verification
- Medical billing & AR
- Claims processing & appeals
- Pre-qualified candidates
- HIPAA BAA included
Most popular
Patient Facing
$ 11-12
per hour · scheduling, calls, intake
- Front desk & scheduling
- Clinical / specialty experience
- Candidate interviews included
- EHR-specific recruiting
- Virtual desktop + BAA
Managed Team
Custom
team lead + multiple VAs + QA
- Full managed service
- Workforce management & QA
- Monthly analytics reporting
- Ideal for 3+ seats or 24/7
- US-based operations lead
Ready to get started?
Your stars are your funnel. We keep them high.
Reputation management is the highest-leverage local marketing investment a practice can make. Book a consultation and we'll scope a reputation team for your practice and platform mix.
In their words
What clients say about working with us.
H.E.R. Accessories
Having a real person is what we were looking for. HelpSquad has provided a good business model and support over the past 3 years.
Mason Bottle
The price is excellent for the quality of the service. Agents and coaches learn quickly and give customers an authentic experience with our brand.
VELLO
Within the first 3 months we expanded our hours of active guest communication by about 25% and delivered approximately 33% labor cost savings.
MultiSoft Corporation
They handle all of our live support 24x7x365. Awesome customer service.
Kofile Technologies
Professionals who have always proven themselves trustworthy and beneficial to our support staff.
N.J. Hair Center
It's like having someone there 24/7 to answer questions.
Simple Agency
Agents learn how to answer the top questions prospects ask, custom to YOUR business.
Spark Orthodontics
Good communication between company and customer.
Frequently asked
Answers before you ask.
How do you handle HIPAA in review responses?
We never acknowledge a patient relationship in a public response. We thank the reviewer for feedback in general terms. If the review requires factual correction, we move the conversation offline via DM or invitation to call.
What about negative reviews?
Negative reviews get escalated to you within 2 hours. We draft a response, you approve, we post. We never engage defensively or leak PHI to counter a claim.
Which review platforms do you cover?
Google Business Profile (primary), Healthgrades, Yelp, Zocdoc, WebMD Care, Vitals, RateMDs, Facebook. We add platforms specific to your specialty (e.g. NextDoor for local primary care).
Will star ratings actually go up?
Consistent review requests after every visit typically lift star ratings within 90 days. Most practices see 0.3-0.7 star-average gain over a year with sustained campaigns.
How much does reputation management cost?
$8-10/hour for reputation / marketing work. See full pricing →
What about Google Business Profile content (posts, photos)?
Yes. Weekly Google Posts, photo uploads, hours updates, Q&A responses, service-menu updates - all maintained as part of the engagement.
How quickly can reputation management go live?
About two weeks. Review-request automation configured, response voice documented, platform access provisioned during onboarding.
Verified client reviews
What clients say on Clutch.
Unfiltered, third-party-verified reviews pulled live from our Clutch profile.
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Ready to scale online reputation?
Let's build the squad your practice needs.
A 30-minute call. We'll scope the work, pre-qualify candidates, and give you a realistic go-live timeline.
877-775-3667 · info@helpsquad.com · Hatboro, PA